SHOP DETAIL

Our products are shipped throughout the week with the only exceptions occurring on Sundays and holidays. All of our carpets and rugs are carefully packed to ensure they arrive in pristine condition, unaffected by the transit. We then carefully select the most trusted couriers in the industry for shipment. Each order ships within a week of the time that it was placed by the customer. Shipping may take longer for products that are out of stock but will not exceed 6 to 8 weeks. Please note that all shipments will be sent to the address specified, so carefully review it for accuracy before placing your order. Otherwise, delays may result as we attempt to determine the correct address.

If your products arrives defective (damaged in transit or manufacturing defect) or wrong , you may request a replacement within 7 days of your delivery at no additional cost. It is your responsibility to return the carpet in the original condition in which it was delivered. We are unable to accept refunds under the following circumstances: Damaged incurred by misusing the product. Accidental damage due to the product. Any portion or accessory of the rug or carpet is missing. All rugs and carpets sold by HummingHaus are covered by this policy. Please note, time is of the essence for damaged or defective carpets and rugs. They must be returned to us as soon as possible. Remember, you only have 7 days to send your product in for replacement. And the sooner we receive the defective products, the more smoothly the replacement process can proceed.